Advertised: 7-12-07 | Closing Date: 5-1-08
Sybase 365, a division of Sybase created by the acquisition of Mobile 365, is the world’s foremost provider of messaging services and mobile enterprise software. Delivering 3.35 billion messages per month, and with reach to nearly 700 mobile operators around the world, Sybase 365 is at the forefront of mobile interoperability messaging and the distribution of premium content and value-added services. Headquartered outside of Washington, D.C., Sybase 365 has offices in Beijing, Guangzhou, Hamburg, Hong Kong, Johannesburg, Kuala Lumpur, London, Madrid, Mexico City, Milan, New Delhi, Paris, San Francisco, Shanghai, Singapore, Sydney and Taipei. Major operator customers include Verizon Wireless, Vodafone, Cingular Wireless, T-Mobile, Telel, Orange, Telefonica, O2, China Mobile, China Unicom and Hutchison. Major brand customers include Skype, Volve, Sony Pictures, MSN, Citibank, Siemens, Ogilvy, Yahoo! And Dunkin’ Donuts.
For more information, visit: www.sybase.com/365
Due to expanding operations, we are looking for suitable candidates to join us in the following position:-
Technical Support Engineer (Global Messaging)
(Singapore)
Responsibilities:
• Provide assistance and precise information to customers’ technical issues via email and phone calls.
• Investigate the technical issue and provide solution.
• Prioritise the severity of trouble ticket, and discern its implications on software or hardware.
• Cooperate and follow up with relevant parties to find solution.
Requirements:
• At least 1 year of working experience in technical support/customer care.
• Experience in UNIX /Linux, MySQL and GSM.
• Good understanding of the cellular network technology, products and services.
• Ability to work under pressure, structuring and organising own work.
• Dynamic and rigorous, hands-on, large autonomy, self-motivated and enjoy working within a dynamic organisation.
• Excellent communication skills (both written and oral) in English are required.
• Diploma / Degree in Information Technology, Computer Science, Computer Engineering or relevant disciplines.
• Telecommunication skills in SMPP, HTTP, TCP/IP protocols and technologies will be an added advantage.
• Knowledge of SS7 (MTP, SCCP, TCAP, MAP) will be an added advantage.
Sybase 365 is an Equal Opportunity Employer.
Interested parties please send their MS Word format resumes to sgm365jobs@sybase.com.
We regret that only shorlisted candidates will be notified.
Sybase (Singapore) Pte Ltd/ Sybase 365 Pte Ltd
438B Alexandra Road #04-01 /06 Alexandra Techno Park Singapore 119968.
Website: http://www.sybase.com/ |
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